We have a 30-day return policy, which means you have 30 days after receiving your item you may request a return.
United Kingdom return policy:
Accept Returns – Yes
Return Method – by Post
Return Accepted – after purchase 30 days
Item Condition – New
Returns responsibility – Customers.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
How to request a return
To start a return, you can contact us at contact@orderessentialoils.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Your return will be accepted if they were never used and with all the accessories in the box.
Upon receiving the your return you can expect your refund in 3 to 5 business days.
You can always contact us for any return question at contact@orderessentialoils.com or call us at +44 113 8730 614
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Further information can be found in our Terms and Conditions.
